This course, run in partnership with national housing charity Shelter, addresses the problems and practical solutions that advisers may need to employ when working with Universal Credit claimants. It is particularly relevant to more experienced advisors working in Universal Credit full service areas.
By the end of the course participants will:
This is a practical course. It is delivered using a combination of trainer presentation, group work and exercises, case studies, group discussion and games.
This course is relevant to anyone who works with claimants of working age. Participants should have previous knowledge of UC and working knowledge of the wider benefits system.
Please read the attached BTCTerms document before booking.
For more information, please contact firstname.lastname@example.org
Standard rate £150 + VAT
Voluntary and community organisations with fewer than 5 paid staff should contact us for a discount.
|£150 + MVA|