Cancellation Policy Terms
Unfortunately due to a number of prior no-shows and late notifications, we now hold a strict 48 hour cancellation / no show policy with no transfer/refund option. All sessions, regardless of booking method, may be cancelled up to 48 business hours (2 business days) prior to start of the appointment. Any session cancelled less than 48 business hours (2 business days) before start of the appointment will be subject to charge of full price of the session. For example: a session scheduled for 7pm on Friday must be cancelled by 7pm Wednesday to avoid being charged for the service. Online bookings cancelled according to this policy will be fully refunded. We are unable to transfer your booking to other sessions given the limited class sizes. Therefore if you are unable to attend, we request that you cancel your space as early as possible (prior to 48 hours) and re-book onto another available session.