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We know and understand that life sometimes happens and you can't get to class for any number of reasons. So if that happens, here are your options:
Transfer Your Class To Another Date At No Extra Cost
You can transfer your ticket to another event (of the same value) at no cost, providing the transfer is made MORE THAN 24 HOURS BEFORE the original event start time. Ticket transfers cannot be made within 24 hours of the event start time. Please be aware that ticket transfers can only be made ONCE per ticket.
Cancel Your Class For A Refund:
Refunds will ONLY be given on tickets that are cancelled AT LEAST 24 HOURS BEFORE the event start time.
Any tickets cancelled WITHIN 24 HOURS of the event start time, WILL NOT BE ELIGIBLE FOR A REFUND.
Please note that the amount of refund will be minus the booking and processing fees paid by us at the time of your original booking.
If at any time, a class is cancelled by Happy Balance, you will of course, be eligible for a full refund or a transfer to another class. Do get in touch if you have any questions.