Refund & Cancellation Policy
All bookings are payable in full at the time of booking via Bookwhen. No bookings will be secured without full payment.
Certain services include an embedded non-refundable £50 deposit within the total booking fee. This deposit element is retained in all cancellation circumstances where applicable and is not refundable under any condition except where explicitly stated in this policy.
By completing a booking, the customer agrees to these terms.
Transfers to an alternative date are permitted where at least 7 days’ written notice is provided prior to the scheduled activity or event date.
Where less than 7 days’ notice is provided:
The booking will not be eligible for transfer, refund, or credit
A new booking will be required at full cost
For Birthday Parties, Mascots, and Flag Bearing bookings, the £50 non-refundable deposit element remains applicable to all transfers and cancellations.
All Holiday Camp bookings are non-refundable.
Refunds will not be issued for:
Non-attendance without prior notice
Partial attendance
Change of mind following booking
Transfers may be permitted in accordance with Section 2 (Booking Transfers).
We reserve the right to amend, postpone, or cancel any Holiday Camp due to circumstances including (but not limited to):
Weather conditions
Venue availability
Minimum participant numbers
Events beyond our reasonable control
Where a Holiday Camp is cancelled by us, customers will be offered:
An alternative course or session (subject to availability), or
A credit voucher to the value paid
A full refund
All Birthday Party bookings are paid in full at the time of booking and include a £50 non-refundable deposit within the total fee.
Cancellations are permitted with a minimum of 14 days’ notice prior to the party date.
Where cancellation is made:
More than 14 days before the event: any amount paid above the £50 non-refundable deposit may be refunded or issued as a credit at management discretion
Within 14 days of the event: no refund will be issued
Failure to attend the event or provide correct booking details will result in no refund.
We reserve the right to cancel or reschedule events due to unforeseen circumstances. In such cases, an alternative date or credit voucher will be offered. Where no suitable alternative arrangement can be made, Mansfield Town Community Trust will provide a full refund of all monies paid subject to the situation. If the Platinum Package has been purchased and the inflatables are unavailable or unusable due to circumstances beyond our control, a £50 partial refund will be issued.
All Mascot bookings are payable in full at the time of booking and include a £50 non-refundable deposit within the total fee.
Cancellation terms:
More than 14 days’ notice: refund may be issued less the £50 non-refundable deposit
Within 14 days’ notice: no refund will be issued
Failure to provide access at the agreed time or non-attendance is non-refundable.
If we are unable to fulfil a booking due to circumstances within our control, an alternative date, equivalent service, or credit voucher will be offered.
All Flag Bearing bookings are payable in full at the time of booking and include a £50 non-refundable deposit within the total fee.
Cancellation terms:
More than 14 days’ notice: refund may be issued less the £50 non-refundable deposit
Within 14 days’ notice: no refund will be issued
Transfers are permitted in accordance with Section 2 (Booking Transfers).
Where an event is cancelled or rescheduled by organisers, a transfer to a new date (where available) or credit voucher will be offered. Where no suitable alternative arrangement can be made, Mansfield Town Community Trust will provide a full refund of all monies paid subject to the situation.
The following cancellation terms apply:
More than 10 working days before course start date: full refund
Less than 2 working days before course start date: no refund
Working days exclude weekends and public holidays.
All vouchers and credits issued:
Are non-refundable
Are non-transferable unless expressly authorised
Must be used within their stated validity period (if applicable)
By completing a booking, the customer confirms acceptance of these terms