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Soft Play City - Suffolk

Welcome to Soft Play City - Suffolk - Your Soft Play Adventure starts here

We are an mobile soft play city for little ones to enjoy and explore! Orron and the team can't wait to see you and your child(ren) when you come to play in our city!

Indoor play with a difference

TRY OUT OUR NEW SESSION FILTERS TO EASILY FIND THE RIGHT SESSION FOR YOU


Monday Groups


Tuesday Groups


Wednesday Groups


Friday Groups


Winter Wonderland Christmas Sessions


SEN Sessions

We will have a session suitable for everyone with our SOFT PLAY SESSIONS.

We will be bringing the fun with our inflatables, a soft play area, ride ons and mini car roller coasters. Fun and active sessions from your busy crawlers to Pre-School aged children.

GENERAL INFORMATION:

📌 Please check the address to the venue on your ticket and booking reminders. Please also check the date and time you have booked your session for.

⏲ We will welcome you into the venue at the session start time and check you in with your and your child(ren)'s names. We will explain how our event works if you haven’t been before and then off you go to enjoy the city.

🥤 Snacks and refreshments are most welcome at the groups and free squash and hot drinks will be available at most events. Any snacks are to be eaten to the side away from matting and equipment. We also ask if you bring your own snacks, that you avoid any items with nuts in them. Some venues have a cafe/coffee shop which can be enjoied in the play room or you can stay for a spot of bunch/lunch after your session.

📸 Please do take photos of your child playing, always being mindful of any other children around you. We'd love and appreciate any social media tags of you and your child playing!

👩‍👧‍👦The price listed is per child and gives entry to the soft play city and all the play areas available with free adult spaces.
You are responsible for your own child/children at all times.

⭐AGE LIMITS:
Soft Play City is designed for actively mobile children (crawling/surfing/starting to walk) up to children aged 6.
Non-walking baby siblings are free with a paying child and do not need a ticket. If possible please leave pushchairs outside the venue to allow for as much space as possible to play.

🤒IMPORTANT: If you, or a family member are showing any signs of illness such as Chicken Pox, Hand Foot and Mouth etc please do not attend our sessions.

❗ As per our terms and conditions, cancellations can be made up to 24 hours in advance of the event; at that point you can transfer your bookings to any other available event in the future. If you cancel within 24 hours of the event, you may not transfer your tickets to another event. We don’t offer refunds on any events.
If you have any questions, please let me know at:

orron@softplaycityuk.co.uk / 07834 973879

Terugbetalingsbeleid

What happens if we cannot perform the Services?

If, for any reason, we cannot provide the Services at the Session/date you have booked, you may choose either to attend another Session (free of charge), or alternatively you can cancel the contract (in which case we will provide you with a full refund).

What happens if you cannot attend the Session you have booked?

All bookings are non-refundable (other than in the circumstances described above.) Therefore, if you are unable to attend the Session you have booked for any reason, you will not be entitled to a refund.

However, if 48 hours notice is given, we will make every attempt to move your ticket to another session of your choice. Ticket transfer requests after this time period are at our discretion.

We are unable to offer refunds or ticket transfers for our “Seasonal Special Events”.

Class Pass tickets can be cancelled the morning of the session and will be refunded back to your pass allocation.

The provisions of Part 3 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (concerning your right to cancel) do not apply to the contract between us, on the basis that the contract falls within the exemption set out in section 28(1)(h) of those Regulations (services related to leisure activities where the contract provides for a specific date of performance).