Refund policy

Pin Point Tennis Team will still run sessions if the courts are safe to do so and its not continuously heavy rain or settling snow or a thunderstorm.

Coaches will text the emergency contact numbers as soon as they can, if a session is to be cancelled due to the weather or other unforeseen circumstances. Emails will also be sent if the sessions are cancelled early enough that time allows.

Please note coaches can not control the weather and so will send text messages when they can/when they have to cancel. If you receive NO message cancelling, then the sessions are going ahead!

On some occasions coaches will check with the emergency contacts if players are going to attend/how the weather is, this is NOT a cancellation text but an enquiry. If the coach is going to cancel they will say the session is cancelled and will inform Head Coach Gemma to make sure the relevant discounts are issued.

When Coaches have to cancel sessions, players will be issued with a discount off the next terms bookings, this will be applied to your "returning players" ticket. For the Pay As You Go sessions, your booking & payment will be moved to the next date you can attend.

If you miss a coaching session through personal choice based on the wether or other reasons then NO discount will be issued. So please make sure you can attend the majority of sessions and have booked on in advanced.

Pin Point Tennis Team reserve the right to cancel & refund if a group doesn't meet our minimum number of 3 players.
The group may still go ahead in order to launch new groups or if other groups on the day are running. We will confirm with you if the group has to be cancelled in advanced of the session.