Cancellation & Refund Policy

All bookings with Sorrel Beth Canine Services reserve dedicated time or a limited place for you and your dog. Please ensure you are able to attend before making a booking.

Customer Cancellations & Non-Attendance

Bookings are considered confirmed once payment has been received. We do not routinely offer refunds, credits or replacement sessions where customers cancel, fail to attend or are unable to use a booked service.

This includes missed training sessions, courses, workshops, individual appointments, dog walks and other booked activities.

Any cancellation charges or retained payments will be subject to applicable consumer law and proportionate to the losses incurred as a result of the cancellation.

Multi-Week Courses

When booking a course consisting of multiple sessions, your booking secures a place for the entire course, rather than individual sessions.

We do not offer partial refunds, credits or replacement sessions for individual classes missed due to personal circumstances, holidays, illness or non-attendance, except where required by law.

Transfers & Amendments

If you are unable to attend, please contact Sorrel Beth Canine Services as soon as possible.

At our discretion, we may be able to offer an alternative date, transfer or credit where appropriate. However, this cannot be guaranteed.

Cancellations by Sorrel Beth Canine Services

If we need to cancel a service, we will endeavour to arrange a suitable alternative wherever reasonably possible.

Where a service cannot be provided and an appropriate alternative cannot be agreed, a refund will be issued for the affected service in accordance with your statutory rights.

By completing a booking, you acknowledge and agree to these cancellation terms. Nothing in this policy affects your statutory consumer rights.