Creating & Inspiring Transformation

Cancellation & Refund Policy

Individual Appointments

Please provide at least 24 hours' notice if you need to cancel or rearrange your appointment.

• 24 hours or more notice: You may reschedule your appointment or request a refund where applicable. Sessions booked using a prepaid pass will be credited back to your pass.
• Less than 24 hours' notice: Appointments are normally non-refundable and may result in the loss of a prepaid session credit.
• Exceptional circumstances: I understand that illness, emergencies and unexpected situations arise. These will be considered individually, and alternative arrangements may be offered at my discretion.

Prepaid Passes

If you cancel within the permitted notice period, your session credit will be returned to your pass.

Unused passes may be refunded where required by applicable consumer law. Any additional refund requests will be considered individually.

Pass expiry dates normally remain unchanged, although extensions may be offered in exceptional circumstances.

Cancellations by the Practitioner

If I need to cancel an appointment, including due to severe weather, illness or unforeseen circumstances, you will be offered an alternative appointment or a full refund for the affected session.

If you booked using a prepaid pass, your session credit will be restored. Where necessary, the pass expiry date may also be extended.

General Terms

Refunds will normally be issued to the original payment method.

Nothing in this policy affects your statutory consumer rights.

Thank you for your understanding and for respecting the time reserved for your appointment.