For any reoccurring session - which includes our Friday evening Fitness and Technique Coached Pool sessions and our OWS Fitness and Technique Coached sessions - you can cancel a booking via this booking portal up to 24 hours prior to that coached session and you will be able to rebook for a future identical session. If you have purchased a block card, your block card will automatically be credited with that session for future use. If you have purchased a one-off session, you will need to email us as firstname.lastname@example.org and we can rebook for you.
A participant can withdraw from an event and receive a refund subject to the following terms of cancellation:
(a) TRANSFER TO ANOTHER EVENT - A participant can request a transfer from one event to another event (where the entry fee of the second event is of equal or lesser value or the additional cost of the new event is paid for by the participant) if such request is made at least 2 weeks prior to the original Event and there are still places available.
(b) TRANSFER BETWEEN PEOPLE - event entries can be transferred to another participant provided the participant to which the event entry is transferred to, completes our online health information and indemnity waiver prior to that Event.