Tickets are now available for the RUH Pool Season 2026! Scroll to the bottom of this page to book tickets.
RUH POOL ALERTS:
- Additional lane-free (general swim) slots added for Summer Holidays - In line with school Summer Holidays, from 23/07/26 until 01/09/26, we will be adding 2x additional lane-free slots every weekday. This means:
Weekdays - lane free slots at 1030-1130, 1145-1245, 1415-1515, 1530-1630
Weekends – lane free slots at 1045-1145, 1200-1300, 1430-1530, 1545-1645
New "Early bird" and "Late Swim" slots launched - From Tuesday 4th August, we will be adding an additional early swim slot every Tuesday and Thursday, from 0645-0715. In addition, every Thursday we will be adding an additional 2x late swim slots, from 1915-1945 and 1945-2015.
Complimentary tickets for pregnant women and Carers - It has come to our attention that some people are booking complimentary tickets for pregnant women and Carers when they are not eligible. Please note, complimentary tickets are only available for pregnant women, and for Carers. Please be ready with evidence that you are pregnant or a Carer and do not be offended if the Lifeguard on duty asks you for evidence that you are eligible. For pregnant women, any ID, card, medical letter or other evidence is sufficient. For Carers, the complimentary ticket is designed for the Carer only when they are visiting in their capacity as a Carer - to care for a disabled person to enable them to swim. The disabled person should purchase a ticket as normal. Also, the limit for a Carer's ticket is one per person they are caring - for example, you are not eligible for a Carer's ticket if you are looking after more than one person. Evidence that you are a Carer can be either official confirmation of your status as a Carer, or evidence of the disability of the person you are caring for, such as a PIP.
Updates for 2026:
- Staff tickets are now available to all BSW NHS colleagues - including RUH, Salisbury and Great Western Health staff and their families. - Make sure you bring a copy of the Staff member's ID with you to show the Lifeguard at your Swim.
- The discounted price and priority booking (1 week in advance) for Staff is available for all RUH Volunteers - this includes volunteers from 'Friends of the RUH', 'RUHX' and 'Dorothy House - Compassionate Companions'.
- Complimentary tickets available for Pregnant women and people, and for Carers - Pregnant women and people should show the Pool Attendant some evidence of current pregnancy on arrival at the pool, for example maternity prescription exemption. Carers must be using the pool in their capacity as a Carer, i.e. to look after someone while swimming.
- Schedules for this season - We've listened to feedback from our customers and introduced more lane swims during the week, and more lane-free swims at weekends and during summer holidays. Please spread the word!
- Ice creams and ice coffees are now available at the Oasis cafe, in the same building as the Pool.
- Upgrades to the Pool site We've upgraded the Pool filtration systems this year to future proof the pool and ensure a cleaner, safer, more reliable experience for all pool users.
- A reminder when transferring your booking - Please note, you will not be able to transfer a booking less than 24 hours before your swim slot, so others have a chance to re-book.
We're looking forward to seeing you! As usual, slots will be available 3 weeks in advance for RUH Staff/Volunteers, and 2 weeks in advance for the general public (Non-staff).
RUH POOL INFORMATION
All staff fully trained NPLQ lifeguards.
Pool rules - Pool rules are below and should be followed by all users - no exceptions. The application of the Pool Rules below is decided solely by the Lifeguard on duty. The Pool rules were reviewed in 2024 by the Royal Lifesaving Society – please note information around supervision for Children, and rules for lane and lane-free Swimming.
Responsibility for belongings - Pool users are responsible for their belongings. The RUH bears no responsibility for the loss or damage of any items brought to the pool by users.
Access needs - We have some limitations in our access, and we’re looking to improve this. If you have access needs and feel you may need support, please contact us before booking your pool slot at ruh-tr.swimmingpool@nhs.net We are committed to working on a case by case basis to make the pool as accessible as we can.
Closure of the Pool at short notice - Very occasionally the pool may need to close at the last minute due to unforeseen circumstances, such as a Pool Attendant calling in sick. If this happens, we will post it here, so we strongly encourage all swimmers to check this page before leaving for your booked swim. We apologise in advance if this happens - you should be emailed with details.
Missing slots in the schedule - You may notice that on some days, some slots in the morning or afternoon are missing. This is usually because there is not a Lifeguard available to work the shift, or the pool is closed for training or RUH staff activities. These are likely only a handful per month.
Changing/Transferring a slot date/time - If you have booked a slot and want to change the date/time, click 'View Booking' in your confirmation email. This should open a browser page with details of your booking. Click 'Ticket Options' and select the option to change your slot - follow the instructions and book your new slot date/time. Please note, you will not be able to transfer a booking less than 24 hours before your swim slot, so others have a chance to re-book.
Cancellations and refunds - If you want to cancel your slot and get a refund, this should be done more than 48 hours before your swim time, otherwise you will not get a refund. Go to your booking email, click View Booking and cancel your slot. Once this is done, email the booking code (ideally just forward the email you receive confirming that the booking has been cancelled) to ruh-tr.swimmingpool@nhs.net and request a refund. Please be patient when you have requested a refund - we are extremely short staffed and receive hundreds of emails during the season, each which needs to be investigated individually and takes time. Please rest assured that if you have requested a refund, we will get to it eventually - there is no need to send chaser emails.
