Refund policy
Early Cancellations:
There is no fee for cancelling your class via the booking system 3 hours or more before the class start time. Please remember that you must go to the online booking system and remove yourself from the class list. PLEASE NOTE: I cannot accept email or phone cancellations.
Cancelling within the required time frame:
Cancellations (pre-paid classes and class passes) earlier than the required cancellation time will receive a credit towards a future class based on availability.
Online payments in advance:
If you have paid for your class in advance using the Stripe online payment method and cancel with less than 3 hours notice, or fail to attend, you will not be refunded or credited. Teacher discretion will be used for exceptional circumstances.
Class Pass payments:
If you have a class pass and cancel a class with less than 3 hours notice or fail to attend, you will forfeit one class from your pack. Teacher discretion will be used for exceptional circumstances.
Class Pass Information:
One off purchases such as the Class Passes are non refundable, non transferable and must be used within the expiry date provided when you make the initial purchase.
Class Passes cannot be extended beyond their expiration date. If there is credit remaining on a Class Pass and it expires, the credit will no longer be valid.
PAYG payments in person:
Failure to attend a class without prior cancellation (3 hours or more notice) via the online booking system will incur a chargeable ‘No Show Fee’ of £8 for continuation of class attendance to be accepted. Teacher discretion will be used for exceptional circumstances.
Please do not ask me to waive this rule, it is in place to ensure that all participants have a positive experience and to deter consistent no shows and late cancellations.
REMEMBER – No charge will be made as long as you cancel yourself out of the class 3 hours prior to the start to allow the space to be given to someone else.
Late arrivals will not be allowed to attend class to ensure a peaceful session for those on time.