February, 2025
5
Wed
11am GMT
SQH1 - Hospitality Harmony: Operational Solutions for Seamless Guest Experiences
March
5
Wed
11am GMT
SQH2 - Strategic Staffing Success: Recruiting and Training Excellence
April
2
Wed
11am BST
SQH3 - Guest-centric Excellence: Moving from guest needs and expectations to Going the Extra Mile
May
7
Wed
11am BST
SQH4 - Navigating Success: Business Excellence and Industry Trends
June
4
Wed
11am BST
SQE R1 - Unlocking Discoverability: Leveraging Online Resources for Hotel Visibility
July
2
Wed
11am BST
SQE R2 - First Impressions Matter: Proactive Guest Engagement and Profile Building
August
6
Wed
11am BST
SQE R3 - Rapport Building Mastery: Establishing Genuine Connections
September
3
Wed
11am BST
SQE R4 - Heartfelt Hospitality: Personalising Guest Experiences and Embracing Random Acts of Kindness
October
1
Wed
11am BST
SQE R5 - Flawless Farewell: Crafting Smooth Departures for Raving Reviews
November
5
Wed
11am GMT
SQE R6 - Loyalty Boost: Elevating Guest Retention and Building Lasting Loyalty
December
3
Wed
10am GMT
SQE R7 - Return with Delight: Crafting Unique and Memorable Welcome Experiences for Returning Guests
Times shown in timezone: London
