In the first instant we would always look to move your booking to a new course date but in the case that a cancellation is necessary, notice of cancellation must be given via the booking system and/or by email to education@enhancedcareservices.co.uk.
For ECS specific courses (no registration or pre-learning) - the cancellation request must be received at least 14 days prior to the start of the course and you will receive a refund minus a 10% administration fee.
For RC (UK) & PHTLS courses (enrolled candidates and candidates that have requested the course pre-learning manual) - The cancellation request must be received a minimum of 4 weeks prior to the course date. You will receive a refund minus a 10% admin charge, course registration, manual and postage cost.
Unfortunately we are unable to provide a refund within 14 working days prior to the course.