Cancellation & Refund Policy
The Sula Collective
Last reviewed: January 2026
The Sula Collective provides paid workshops, activities, and experiences. This policy sets out the terms relating to payments, cancellations, refunds, rescheduling, and chargebacks.
This policy operates in line with Scottish law, relevant UK consumer legislation, and should be read alongside our other published policies.
Booking and payment
All activities must be paid in full at the time of booking
Bookings and payments are processed through Bookwhen
A booking is not confirmed until payment has been received
By completing a booking, the customer confirms acceptance of this policy and all other relevant SULA policies.
No refunds policy
All bookings with The Sula Collective are non-refundable.
This includes, but is not limited to:
Participant cancellation
Illness or sickness
Change of personal circumstances
Medical appointments
Failure to attend
Late arrival or early departure
Participation fees cover the activity only and are payable regardless of attendance.
Cancellation by participants
If a participant is unable to attend an activity:
No refund will be given
No credit is automatically offered
This applies to both one-off sessions and block bookings.
Rescheduling at discretion
In some circumstances, The Sula Collective may offer the opportunity to reschedule a booking.
Any rescheduling is entirely at the discretion of the Directors of The Sula Collective
Rescheduling is not guaranteed
No entitlement or expectation is created by this policy
Where rescheduling is offered, it will depend on availability, capacity, and operational considerations.
Cancellation or changes by The Sula Collective
The Sula Collective reserves the right to:
Cancel or amend activities where necessary
Change venues, timings, facilitators, or activity content
Where an activity is cancelled by The Sula Collective, participants will be offered either:
A rescheduled session, or A refund,
This does not apply where removal from an activity is due to behaviour, policy breaches, or unmet responsibilities.
Removal from activities
No refunds will be given where a participant is removed from an activity due to:
Breach of the Behaviour & Anti-Bullying Policy
Unsafe behaviour
Failure to comply with supervision, safeguarding, or support boundaries
Failure to follow instructions
Chargebacks and payment disputes
Any attempt to recover payment through a bank chargeback, payment dispute, or card reversal where:
The booking was made knowingly, and
This policy has been accepted
will be formally disputed by The Sula Collective.
Where a chargeback is raised without valid legal grounds:
Evidence of acceptance of this policy will be provided to the payment provider
The individual may be refused future bookings
The Sula Collective reserves the right to ban individuals from future bookings where chargebacks are attempted in breach of this policy.
Consumer rights clarification
Nothing in this policy affects statutory rights under UK consumer law where services are not provided as agreed.
This policy applies to discretionary cancellations and non-attendance and does not override legal obligations.
Responsibilities of customers
By booking with The Sula Collective, customers confirm that they:
Have read and understood this policy
Accept that all bookings are non-refundable
Understand that rescheduling is discretionary and not guaranteed
Linked policies
This policy should be read alongside:
Sickness & Illness Policy
Behaviour & Anti-Bullying Policy
Supervision Policy
Parental Responsibility Policy
Review of this policy
This policy will be reviewed regularly and updated where required.
Governing law
This policy is governed by the laws of Scotland and operates in line with applicable UK legislation.
