Developing Skills for Confident Communication in Conflict & Confrontation 7

An engaging three hour online programme looking at equipping participants with skills to deal with conflict and confrontation effectively and confidently.

Key workshop objectives:

• Understand the three key interdependent steps to effective communication in conflict situations
• Developing confident communication skills in stressful and difficult situations using the "Colombo Model"
• Techniques to help get a message across more effectively
• Understanding and developing core language skills to manage conflict

The workshop is delivered online in three hours in duration. Each workshop has a limited number of participants to ensure quality of delivery and full benefit to all involved. This session will also include course notes and a workbook
with a number of techniques and exercises for staff to work through as well as a reflective journal as optional resources aimed at helping you to cope and manage these very difficult and challenging times

Course tutor - Martin Smith PhD
Martin is a Senior Lecturer in Psychology, Psychotherapy and the Social Sciences at Nottingham Trent University, a specialist trainer in mental health, communication, interpersonal skills, and conflict management with over thirty years training experience. He is also a Psychotherapist with a private practice specialising in the treatment of a range of mental health issues. He has been in
clinical practice for over 20 years. He has specialised in extreme difficult behaviour in the workplace and personality issues which go well beyond simply awkward for over ten years and has written a number of online articles on this
subject

www.taking-control.co.uk