Terms and Conditions
These Terms and Conditions have been revised for a Covid19 Secure setting from Summer Term 2021 and factor a number of Covid19 related possibilities including localised lockdowns, venue closures, individual isolation, class lockdowns and national lockdowns. Please read carefully before booking as your booking is made with complete acceptance of these terms.
Bookings and Payment
Places are offered on a first come, first served basis directly through the booking system. To secure a place in a class of your choice, please register your details and payment will be requested via Stripe. We request immediate payment at the time of booking. Your booking is not secured until payment has been made.
Once your payment has been successful you will receive an automated booking confirmation email.
May I swap venues/classes?
Please note that in securing your space with payment you are committing to and reserving the sessions you have paid for. That space will be yours for the duration of the block and we will not fill it in weeks you are unable to attend. However, if we have space in an alternative class it may be possible for you to switch classes for a session. Please email lauren@thatkidlife.co.uk and await confirmation before attending a different class.
What if I or my child is ill?
Should you or your child be ill, we ask that you do not attend your live class.
We have a strict policy on the following illnesses:
Sickness and Diarrhoea - you or your child must be 48 hours clear before attending.
Hand, Foot and Mouth / Impetigo - please do not attend class if you think your child has one of these highly contagious viruses and ensure all spots have cleared before attending again.
Conjunctivitis or Weepy Eyes - we reserve the rather awkward right to ask you to leave if your child shows signs of a weepy eye or infection. We understand GPs encourage normal activity but we cannot afford the possible contamination of our kit or props. If your child’s eye is red or glazed or weeping or crusty, you will be asked to leave so please stay home.
Common Cold - if your child has a runny nose but is well in his/herself then you are welcome to attend. If your child is poorly and mucus is discoloured we would ask you to stay home instead.
Cough - if you or your child develop a cough you must follow NHS guidelines on Covid19 symptoms and we would ask you to please remain at home.
Fever - if you or your child has a fever you must follow NHS guidelines on Covid19 symptoms and we would ask you to please remain at home. During this time this includes other likely causes of teething/colds etc, we simply will not take risks.
Please STRICTLY observe Government guidelines on infectious diseases such as coronavirus, seasonal flu, Ebola, etc..
Can I carry over money from missed live classes to the next term?
We do not accommodate accruement or rolling over of missed sessions. Our blocks include a cumulative learning aspect and we ask you to attend all dates from beginning to end.
Can I bring a friend with their child or send a friend in my absence?
It is absolutely fine to pass your booking on to a friend but please contact us in advance.
Can I bring an additional family member?
Your booking will be for one adult and one child but we will usually be able to accommodate a second adult. Regrettably, older siblings are unable to attend at this time. Babes in arms are welcome to join.
Refunds Policy - please read carefully before proceeding to book
We require 48 hours notice if you wish to cancel or amend your booking with a live class.
After the notice period, refunds on live courses will not be available.
Special Circumstances around Covid19, Refunds and Adjustments
- If your class is cancelled due to local lockdown (or similar situation beyond our control including venue closure) your class payments will be carried over to the next available block.
We at That Kid Life are committed to taking every precaution to limit possible transmission of Covid19 and other infectious diseases through surface contact or respiratory transmission.
We are committed to following Government Guidelines and recommendations on how to best do this.
Cancelled Classes/Severe Weather/Public Health
In certain exceptional circumstances, That Kid Life may be prevented from running classes due to situations beyond our control. These may include (but are not limited to) severe weather warnings including but not limited to snow/floods/high winds/ice, venue inaccessibility, pandemic, venue closures, public health enforcement or treacherous conditions which would pose a risk to our teachers and parents. In such rare instance, classes may be cancelled without reschedule and regrettably refunds will not be offered as deemed outside the control of the class teacher. Session payments will be carried over to the next available block.
Complaints procedure
We really hope that you will be delighted with your experience of That Kid Life classes. We are absolutely committed to you finding that your class meets or exceeds your expectations and that you enjoy your classes enough to recommend That Kid Life to all of your friends!
However, we do acknowledge that sometimes things might not go to plan and in this event, we would like to hear about it. Please do get in touch if you have a complaint or concern (or compliment!). We will always do our best to resolve any problems as quickly as possible and to everyone's satisfaction. If there is any aspect of the course/classes that you are unsure about, please don't be too shy to ask!
_DISCLAIMER
_For Health and Safety purposes we are required to inform you of the following
_We ask that snacks and food are not eaten during the session. Aside from being a prime distraction to other children, we cannot risk food contaminating our space or kit which other children with allergies come into direct contact with.
_By enrolling in That Kid Life you are agreeing to assume responsibility for overseeing the safety of your child in class at all times.
_Although we try our best to provide a safe environment, we do not assume liability for the health and safety of you or your family.
_ Whilst we are making every effort to reduce risk of transmission of Covid19 in our classes you understand and accept by booking a class that risks cannot be completely eliminated and we assume no liability should you or your child contract the virus.
_Please be aware that we do not recommend allowing your child to put toys or equipment into his/her mouth as sessions run back to back and they will not be sterile.
Photograph Consent
On occasion we may take photographs of our sessions for promotional use on our website and social media pages. In the interests of safeguarding we never use names alongside photographs of children but you will have an opportunity to opt out during the registration process.
Thank you for taking the time to read our Terms and Conditions.
Lauren Astrella
lauren@thatkidlife.co.uk
