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WEBINAR - Understanding DWP ‘complex needs’

Thursday, 11 April '24   11am – 12:30pm BST


This is a one-off, live, 90 minute webinar.

Identifying ‘complex needs’ among claimants of benefits is of key importance. It can help people with DWP decisions where good reason is in question and can offer protection where benefits would otherwise be stopped. It can also be important in deciding whether a claimant should be offered a home visit by the DWP.

This webinar looks at the DWP process for identifying complex needs and how we can help our clients access additional support where appropriate.

Questions/topics covered
• What is ‘complex needs’?
• How can we help claimants of Universal Credit and Personal Independence Payment?
• The different routes available including how and when to: escalate a case; involve the partnership manager; use the complaints process.
• Why is the additional needs tab important for Universal Credit claimants?

Methods of delivery
This webinar is delivered online live with Maria Solomon and David Stickland.

Intended audience
This webinar is at an advanced/update level. A good working knowledge of the benefits system is assumed.

What you will need
Participants will need a Wi-Fi connection and a suitable device to access the internet. Prior to the event, participants will receive an email with a link which they should use to join the event.

Level: Advanced


This live webinar is run over Zoom.

You will receive an email with the Zoom link and joining instructions 1 week prior to the webinar.



Webinar with advice

This ticket provides entry to this webinar plus access to our advice service for the next 6 months.
£75.00 + VAT