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Benefits for Older People

Thursday, 1 February '24   9:45am – 12:45pm GMT
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There are lots of opportunities to maximise income when working with an older person but the rules can be complex. This course looks at Pension Credit and Attendance Allowance as well as the interactions between them.

This is a two-part course, run on two consecutive days. To attend the whole course, please select 2-part ticket for £145 + VAT, you do not then need to book separately onto Part 2.


  • Pension Credit main eligibility rules
  • Pension Credit amounts

This part of the course looks at the eligibility rules for Pension Credit. It enables participants to identify who should claim Pension Credit. This part of the course goes on to look at the calculation for Pension Credit and how amounts for Pension Credit Guarantee are worked out.

By the end of part 1 participants will:

  • Understand who can claim Pension Credit Guarantee and who can claim Pension Credit Savings.
  • Understand the age rules for Pension Credit including the rules for mixed age couples.
  • Be aware of the presence, residence and immigration rules and the typical problems that can affect claimants.
  • Understand how the appropriate minimum guarantee is calculated in Pension Credit Guarantee.
  • Recognise how different forms of income and capital affect Pension Credit and when a capital disregard might apply;
  • Have gained an understanding of how Pension Credit Guarantee is worked out.
  • Be aware of other important benefits for older people including Housing Benefit and Council Tax Reduction.


  • Attendance Allowance main eligibility rules
  • Attendance Allowance form filling

This part of the course teaches the main eligibility rules for Attendance Allowance and who should claim Attendance Allowance. This part of the course goes on to look at the disability criteria in Attendance Allowance and how to make effective applications.

By the end of Part 2 participants will:

  • Understand the main eligibility rules for Attendance Allowance (AA).
  • Be aware of how AA is affected when a claimant enters hospital and other residential settings.
  • Understand the rates of pay in Attendance Allowance and how much people should get.
  • Be able to help people make effective applications on attention grounds.
  • Be able to help people make effective applications on supervision grounds.
  • Have gained effective techniques for filling out the Attendance Allowance application form.

Methods of delivery
This course is delivered online live with a BTC trainer. It is a practical course delivered using a combination of trainer presentation, exercises and case studies, group discussion and games. Participants will be provided with e-learning supporting material including PowerPoint slide handouts, a comprehensive training pack pdf and additional resources.

Intended audience
This course is for staff working with people aged 66 and above. No previous experience is required, although a working knowledge of the wider benefits system is helpful.

What you will need
You will need a Wi-Fi connection and a suitable device to access the internet. Prior to the event, BTC will email you a link which you should use to join the event.

Certificates & post course support
Named participants completing the whole course (Parts 1 & 2) will receive an e-certificate and regular benefits news updates and guarantees access our free 12 months post-course advice service.

Level: Standard


This online course is run over Zoom. In the week before the course, you will receive an email with Zoom link(s) and access the supporting materials. You will need to download (or print) the pack (and slides, if you wish) before each part of the course, unless you have selected a printed pack when booking.

You will need a good wifi connection and a suitable computer/laptop to access both the Zoom session and the pack throughout. You may wish to use a separate device for the pack (or split your screen) if you cannot or do not wish to print.

We recommend participants log in a few minutes beforehand. You may also wish to have a pen and paper handy to make notes.



2 part ticket (booking for both Parts 1 & 2) with downloadable materials

This ticket covers both Part 1 and Part 2 (the following day)
£145.00 + VAT

2 part ticket (booking for both Parts 1 & 2) with printed pack

This ticket includes the cost of printing and delivery of a printed pack to your given address in advance. It is only available to those who book AT LEAST one week before the first training date.
£170.00 + VAT