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Introduction to Debt

Thursday, 19 September '24   9:45am – 12:45pm BST


This is a two-part course run over two consecutive half days. To attend the whole course, please select 2-part ticket for £145 + VAT (you do not need to book separately onto Part 2).


  • Overview of the debt advice process
  • How to maximise income/consider acceptable expenditure

This part of the course gives an overview of the different stages of dealing with people in debt, including identifying debt triggers. It considers the different types of credit available and the legal framework behind them. It examines the difference between priority and non-priority debt and making initial contact with creditors. It also considers how to effectively maximise income and consider acceptable expenditure levels in a financial statement.

By the end of part 1 participants will:

  • Understand the stages of effective debt management;
  • Be able to identify different types of credit;
  • Know the difference between priority and non-priority debt;
  • Be aware of how to make effective contact with creditors and how the Breathing Space scheme operates;
  • Be able to maximise income for their client;
  • Understand how the Standard Financial Statement operates and who can use it;
  • Be aware of appropriate levels of expenditure when completing financial statements.


  • Completing the financial statement
  • Negotiating with creditors

This part of the course looks at how to complete a financial statement and calculate accurate pro-rata offers to creditors. It also considers a range of common problems that may be encountered and how to effectively deal with these.

By the end of part 2 participants will:
-Know how to prepare a financial statement;
-Be able to calculate pro-rata offers to creditors;
-Understand how to deal with common problems with creditors;
-Know what national resources (including face-to-face, telephone and online) are available to help clients deal with debt and when it is appropriate to refer to them

Methods of delivery
This course is delivered online live with a BTC trainer. It is a practical course delivered using a combination of trainer presentation, exercises and case studies, group discussion and games. Participants will be provided with e-learning supporting material including PowerPoint slide handouts, a comprehensive training pack pdf and additional resources. There is a 20-30 minute break halfway through the course.

Intended audience
This course is for staff who are new to helping people manage debt or who need a refresher of the basics. No previous experience is required. Please note – this course covers the law in England and Wales, it does not cover the law in Scotland.

Certificates & post course support
Named participants completing the whole course (Parts 1 & 2 ) will receive an e-certificate and regular benefits news updates. This also guarantees eligibility to access our free 12 months post-course advice service (answering issues on benefits and income maximisation) and priority entry to free webinars.

Level: Introduction


This online course is run over Zoom. In the week before the course, you will receive an email with Zoom link(s) and access the supporting materials. You will need to download (or print) the pack (and slides, if you wish) before each part of the course, unless you have selected a printed pack when booking.

You will need a good wifi connection and a suitable computer/laptop to access both the Zoom session and the pack throughout. You may wish to use a separate device for the pack (or split your screen) if you cannot or do not wish to print.

We recommend participants log in a few minutes beforehand. You may also wish to have a pen and paper handy to make notes.



2 part ticket (booking for both Parts 1 & 2) with downloadable materials

This ticket covers both Part 1 and Part 2 (the following day)
£145.00 + VAT

2 part ticket (booking for both Parts 1 & 2) with printed pack

This ticket includes the cost of printing and delivery of a printed pack to your given address in advance. It is only available to those who book AT LEAST one week before the first training date.
£170.00 + VAT