1. Cancellation by Participants
1.1 You may cancel your entry at any time, up to one day before the event.
However, refunds are only available under the conditions outlined below.
1.2 You are eligible for a refund if you cancel within 14 days of purchase, in line with online selling regulations, unless:
Your entry was purchased within two weeks of the event date, or
The total value of your order is £42 or less.
1.3 No refunds will be issued more than 14 days after purchase (outside of exceptions above), regardless of the reason for cancellation. This includes inability to attend due to illness, injury, travel issues, or scheduling conflicts. We recommend obtaining sports event and travel insurance to cover these scenarios.
2. Cancellation or Changes by the Organiser
2.1 If the event is cancelled or if the event date or location is significantly changed such that you are no longer able to attend, you will receive a refund.
3. Event Modifications
3.1 For safety reasons, we may shorten the swim distance or make other necessary adjustments to the event format.
3.2 No refunds will be provided for changes made for safety purposes.
Any queries regarding refunds can be sent to us at toot_toot@thebluetits.co