If you need to cancel or reschedule your sauna session, you may do so up to 3 hours before the session start time.

Cancellations made within this window can be rescheduled or refunded.
Cancellations made less than 3 hours before the session start time, or no-shows, are not eligible for a refund.

This policy helps us manage bookings fairly and ensure availability for all guests.

In rare circumstances, sessions may be adjusted or cancelled by us due to weather or environmental conditions to ensure safety. In these cases, guests will be offered a reschedule or refund.