Cancellations & Refund Policy
If cancellation requested is initiated by the Customer:
Prior to 7 days to go to your event.
• Cancellations can be made by the customer up to 7 days before the beginning of their booked event directly through Bookwhen. Refund requests initiated by the customer will be paid back minus the Bookwhen 2% booking fee which W.I.L.D. has already been charged as this is non-refundable.
Other Options - Could you transfer your ticket? Or accept a Credit note voucher?
• Another option is to request to transfer your ticket to another W.I.L.D. event so please do check out what else is available. Or you can opt to receive a credit note voucher for the full value of your booking, to use on your next booking with W.I.L.D. in the future.
Within 7 days to go to event.
• If you are unable to attend within the 7 days prior to your event and need to cancel, please let us know as soon as you can and we will do our best if possible to resell your ticket/s as we often have waiting lists. If we do manage to resell, you will receive a full refund paid minus the 2% Bookwhen booking fee that W.I.L.D. has already been charged.
We will always do our best to help & accommodate customer requests but please contact us as early as possible!
If Cancellation is initiated by W.I.L.D:
• In the event that W.I.L.D. has to unfortunately cancel an event for example due to bad weather or Government Covid-19 Guidance restrictions we will firstly aim to offer you a transfer to a rescheduled date. If that date is unsuitable you will have the option of either receiving a full credit note voucher to spend on your next booking with W.I.L.D. or a straight full refund. Refunds take 5-10 days to process through our payment partner STRIPE.
Customers holding W.I.L.D. credit note vouchers will get priority booking email notifications in advance for new sessions when dates are released.
Thankyou sincerely for your continued support!