Individual Bookings and Class Passes
If you can no longer attend a booked class, transfers to another equivalent class are available with at least 24-hour notice. Transferred classes must be booked within 30 days and can only be transferred once.
Unused class passes are non-refundable.
Guidance on transferring tickets is available here:
https://support.bookwhen.com/en/articles/6471750-booker-transferring-a-ticket
Performance Classes
Please note that refunds or transfers are not available for missed performance classes. Discount codes are available at the start of each term for planned absences (see class descriptions for details).
Memberships
The monthly membership fee is based on 40 weeks of classes per year with a 15% discount.
Membership payments are processed on the 1st of each month. Mid-month sign-ups will be charged the full monthly fee for that month, followed by a pro-rated amount in the subsequent month.
Members can opt to have automatic priority class booking at the start of each term, or choose to book classes themselves for more flexibility.
Members must sign up to the classes they are planning to attend at least 72 hours in advance, and will not be admitted to classes that have not been booked.
Memberships can be cancelled at any time, with access ending at the end of the current billing month.
Memberships can be paused for one month within a six-month period with prior notice (by email) by the 15th of the preceding month.
Please note that refunds are not provided for unused portions of membership fees.
Additional Information
Refunds or transfers will not be granted for cancellations made with less than 24 hours' notice or for missed performance/focus classes.
We reserve the right to cancel memberships or class passes with no refund in the event a dancer is in breach of our policies.
For any questions, please contact Katie via info@horizondancecompany.com.