Refund & Cancellation Policy
We understand that plans can change, and it is not our intention to profit from participants who are unable to attend. However, due to the significant costs of running a course, including facility rental, staffing, and limited class capacity, the following policy applies. In addition, because our courses require completion of online prework in advance, late cancellations make it difficult to fill open spots with participants who have enough time to complete the required coursework.
100% refund for cancellations made 14+ days prior to the class start date
50% refund for cancellations made 7–13 days prior to the class start date
No refunds for cancellations made within 7 days of the class start date
Transfers:
Participants may transfer to a future class (one time, subject to availability) if requested at least 7 days prior to the class start date
Transfer requests made within 7 days of the class start date are not guaranteed
Prerequisite Swim Test:
Participants who do not pass the prerequisite swim test are not eligible for a refund
We strongly encourage participants to carefully review the prerequisite requirements and only register if they are confident in their ability to meet them. The swim test is required by the certifying organization and cannot be waived.
Course Completion:
Participants who do not successfully complete the course are not eligible for a refund.
A transfer to a future class may be offered at our discretion, based on availability