Pells Pool Booking System

Our 2022 booking arrangements are:

• we are an unheated pool: the pool temperature at the start of the season is around 12C in May;
• you will automatically receive email confirmation of your booking when it has been made and completed;
• if you don't get email, it may be because email address you entered was mistyped, so please check email carefully;
• in purchasing a ticket you agree to follow all reasonable lifeguard requests when in the pool. please see our T&C;
• you are advised to book in advance, but any remaining un-booked spaces can be booked at the kiosk;
• you can also book tickets in person at the kiosk for future sessions;
• no refunds are provided, once tickets are booked;
• we do not provide refunds in the event of rain, since sessions will continue;
• you can return a ticket on this system (click on "view booking" from confirmation email) to allow someone else to use the session, although this does not provide you with a refund;
• tickets can be moved from one session to another available session (where ticket is at the same price or lower), not later than three days in advance;
• if the red "no entry" symbol shows it means the session is fully booked;
• using the waiting list system, you can add your name to the waiting list for a fully booked session - if spaces come free this operates automatically using email notifications every 20 mins;
• tickets cannot be transferred to other people - they have to be booked for a specific, named person;
• you can book in a friend as a swimmer, we need their name, but not their email;
  
• sessions will always go ahead, irrespective of the inclement weather;
• we will notify those with bookings, in the very unlikely event that sessions are cancelled due to unforeseen circumstances;
• children under 10 cannot be admitted without a paying adult;
• children 10+ can be admitted on their own to the open sessions;
• if the temperature drops below 15C then no children are admitted & we will refund any child admissions (and accompanying adults);
• adults wishing to come into the pool area (even if not swimming) with a child must have an adult admission ticket;
• payments are made using credit and debit card, via Stripe. You do NOT need a Stripe account to make a payment;
• we will need to have the name and contact information for each person attending. This is for safety and the operation of the system;
• we can sell tickets in advance or on the door, using this same system, from the kiosk for anyone who has no internet access;
• when booking tickets you will have to agree to the full terms and conditions, which include these requirements.