Pells Pool Booking System

The only place for booking tickets is our online system:

• we are an unheated pool: the pool temperature at the start of the season is usually around 15C Our 2020 booking arrangements were:
• you will automatically receive email confirmation of your booking when it has been made and completed;
• in purchasing a ticket you agree to follow all reasonable lifeguard requests when in the pool;
• you must book in advance, no tickets are available on the door;
• no refunds are provided, once tickets are booked;
• tickets cannot be moved from one session to another, once booked;
• tickets cannot be transferred to other people - they have to be booked for a specific, named person;
• people attending the pool need to remain in their household bubble;
• sessions will always go ahead, irrespective of the weather;
• we will notify those with bookings, in the very unlikely event that sessions are cancelled due to unforeseen circumstances;
• children cannot be admitted without a paying adult;
• payments can be made using credit and debit card, via PayPal. You do NOT need a PayPal account to make a payment;
• we will need to have the name and contact information (email address for over-16s) for each person attending. This is both for the operation of the system and the track and trace system requirements;
• we can sell tickets, using this same system, from the kiosk for anyone who has no internet access;
• when booking tickets you will have to agree to the terms and conditions which include these requirements.