Pells Pool Booking System

The only place for booking tickets is our online system. Our 2021 booking arrangements are:

• we are an unheated pool: the pool temperature is now 21C at 2 August
• you will automatically receive email confirmation of your booking when it has been made and completed;
• if you don't get email, it may be because email address you entered was mistyped, so please check email carefully;
• in purchasing a ticket you agree to follow all reasonable lifeguard requests when in the pool;
• you are advised to book in advance, but any remaining spaces can be booked in on the door;
• you can also book tickets in person at the kiosk for future sessions;
• no refunds are provided, once tickets are booked;
• we do not provide refunds in the event of rain, since all sessions continue whatever the weather;
• you can return a ticket on this system (click on "view booking" from confirmation email) to allow someone else to use the session, although this does not provide you with a refund;
• tickets can this year be moved from one session to another available session (where ticket is at the same price or lower), once booked, not later than three days in advance;
• if the red "no entry" symbol shows it means the session is fully booked;
• we are also using the Bookwhen waiting list system, you can add your name to the waiting list for a booked session - if spaces come free this operates automatically using email notifications every 20 mins;
• tickets cannot be transferred to other people - they have to be booked for a specific, named person;
• but you can book in a friend as a swimmer, we need their name, but not their email;
  
• sessions will always go ahead, irrespective of the weather;
• we will notify those with bookings, in the very unlikely event that sessions are cancelled due to unforeseen circumstances;
• children under 10 cannot be admitted without a paying adult;
• children over 10 can be admitted on their own to the general/family sessions;
• adults wishing to come into the pool area (even if not swimming) with a child must have an adult admission ticket;
• payments can be made using credit and debit card, via Stripe (not Paypal this year). You do NOT need a Stripe account to make a payment;
• we will need to have the name and contact information (email address for over-16s) for each person attending. This is both for the operation of the system and the track and trace system requirements;
• we can sell tickets in advance or on the door, using this same system, from the kiosk for anyone who has no internet access;
• when booking tickets you will have to agree to the full terms and conditions, which include these requirements.