For full term bookings, refunds are not normally available unless I have cancelled the class due to hall or instructor availability issues.
Instead a class swapboard is available. This allows you to swap your scheduled class for an alternative class, any time during the same term of classes.
An exception to this is where you have an unexpected medical issue which will prevent you coming to class for more than 2 sessions. In such instances, please contact me as soon as possible and I will arrange to cancel your future sessions and issue a refund.

Classes running during school holidays or ad-hoc events will have different cancellation policies - please check your original booking or email me to check.

Please note - If you request a refund because you are no longer able to attend, then the refund amount will be the original payment amount, less the card processing fees that Pilates Fit Portishead will have already incurred. Card processing fees vary, depending on the original cost by will typically be 4% or less of the original transaction amount.

However, if your class does not run (due to instructor or hall availability issues) then a full refund will always be made.

Refunds will go back onto the same card that the original payment was made on. It can take up to 10 days for a refund to return to your original card, although it is often quicker.

Many thanks
Nic
Pilates Fit Portishead
nic@pilatesfitportishead.com