Minimum Numbers
For our NGB courses (Lowland Leader, Rock Climbing Instructor, Mountain Leader) we will normally require a minimum number of 4 participants to be able to deliver the course. In the rare event of the participants numbers dropping below those required we will contact you to discuss the options. These may include cancelling the course and transferring your booking to a different location or date or increasing the cost per person on pro rata basis if you prefer. For our ‘Private’ courses minimum participant numbers do not apply.

If we cancel your booking
We endeavor to provide all services as described in our confirmation and to exceed your expectations with regard to the quality of delivery. However, if for any reason we cannot deliver your programme we will notify you promptly. We will refund any payments received in full but we accept no responsibility for any additional costs incurred.

If we change your booking details
In the interests of the safety and enjoyment of participants we may need to make changes to your course. Should this be necessary we will notify you promptly. This may include a change to the course dates and locations, for example due to dangerous or unstable conditions at the course location or inclement weather. We reserve the right to make these changes at any time and cannot be held liable for any additional costs incurred.

If you cancel your booking
If you would like to cancel all or part of your booking we require notification by email (in writing). As we may not be able to find another person to take your place on the course and will have incurred costs with your booking, the terms stated below apply:
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Notification received ≥ 90 days before programme start date:

50% refund OR Transfer your place to a different date or location within the next calendar year from date of notification (admin fee of £35.00)

Notification received 15 – 89 days before programme start date:

No refund available BUT Possibility of transferring your place to another date or location within the next calendar year from date of notification, (admin fee of £60.00)

Notification received 0 – 14 days before programme start date:

No refunds or place transfers available

As such we, therefore, we encourage all of our participants to take out appropriate cancellation insurance – please see ‘Insurance‘ below.

Insurance
We are fully insured to carry out all of the activities described in our confirmation. Further details of our insurance policy are available on request. Our courses do not include any insurance (personal accident, cancellation, curtailment, third party liability, personal injury), as detailed above. We recommend that you take out your own insurance policy with respect to the programme that you are joining us for – the British Mountaineering Council (www.thebmc.co.uk) offer excellent insurance with regard to these sorts of activities. We strongly recommend that you take out personal insurance which will cover you in the event of cancellation due to illness and will cover personal kit during your programme with us.