----- Cancellations policy ------
-Cancellations by you/ missed sessions
Block of Sessions
6 week blocks are non-refundable once you attend the first session. Should you wish to cancel your block before you have attended the first session, please give one week’s notice and your money will be refunded or can be credited to the next block. Unfortunately, refunds cannot be given after this notice period. If your child is absent for a session within a
block, the fee will not be refunded.
Taster sessions/ Woodland Family Fun sessions /Woodland Play Sessions
If for any reason you cannot attend a taster session that you have booked, it can either be rearranged or refunded. Please give at least 24 hours notice.
Sessions happen come rain or shine. Sessions will only be cancelled in high winds; or electrical storms; or other extremes deemed unsafe, such as extreme icy travelling conditions. I will endeavour to try and let you know the night before via email and the Facebook page and/or a text message. Sometimes the decision might need to be made in the morning, on the day. In this case, I will call or text you as well. Any missed sessions will either be rearranged, credited to the next term/ session or refunded.
-Closure of the farm by the Forty Hall Farm Site Managers
I will endeavour to try and let you know the night before via email and the Facebook Page/text message. Sometimes the decision to close the farm might be made at very short notice. In this case, I will call and/or text you as well. Any missed sessions will either be rearranged, credited to the next term/session or refunded.
-Cancellations by Twiggles Explorers
Should I need to cancel a session for any other reason other than the above, such as illness, I will endeavour to try and let you the night before via email and Facebook and/ or text message. Should I need to cancel at very short notice, I will phone or text you. Any missed sessions will either be rearranged, credited to the next term/ session or refunded.
-Illness & contagious diseases.
If you or your child have had diarrhoea or vomiting 48 hours before attending Forest School or any other highly contagious disease, Twiggles Explorers ask that you do not attend for that session. Please let me know via email if you are unsure if you should come along or not