Twiggles Explorers Booking Page

Refund policy

----- Cancellations policy ------

-Cancellations by you/ missed sessions

Block of Sessions

6 week blocks are non-refundable once you attend the first session. Should you wish to cancel your block before you have attended the first session, please give one week’s notice and your money will be refunded or can be credited to the next block. Unfortunately, refunds cannot be given after this notice period. If your child is absent for a session within a
block, the fee will not be refunded.

If for any reason you cannot attend a taster session/ family session or holiday club session that you have booked, Please give at least 72 hours notice.

-Bad weather

Sessions happen come rain or shine. Sessions will only be cancelled in high winds; or electrical storms; or other extremes deemed unsafe, such as extreme icy travelling conditions. I will endeavour to try and let you know the night before via email and the Facebook page and/or a text/ Whatsapp message. Sometimes the decision might need to be made in the morning, on the day. In this case, I will call or text you as well. Any missed sessions will either be rearranged. Refunds will not be given for reasons beyond our control such as bad weather.

-Closure of the site by site managers:

I will endeavour to try and let you know the night before via email and the Facebook Page/text/ whatsapp message. Sometimes the decision to close the site might be made at very short notice. In this case, I will call and/or text you as well. Any missed sessions will be rearranged.

-Cancellations by Twiggles Explorers:

Should I need to cancel a session for any other reason other than the above, such as illness, I will endeavour to try and let you the night before via email and Facebook and/ or text message. Should I need to cancel at very short notice, I will phone/text/ whatsapp you. Any missed sessions will either be rearranged, credited to the next term/ session or refunded.

-Illness & contagious diseases:

If you or your child have covid like symptoms, had diarrhoea or vomiting 48 hours before attending Forest School or any other highly contagious disease, Twiggles Explorers ask that you do not attend for that session. Please let me know via email if you are unsure if you should come along or not.