We have provided inspirational management, leadership and team training solutions to a wide range of businesses for the last 15 years.
We relish the opportunity to work with organisations to improve workplace performance. It is very straightforward: you identify a need, we work with you and offer a choice of solutions using our team’s management experience, excellent facilitation and developmental expertise.
Our success has been built upon listening carefully to our clients and working with them to develop individuals and teams - and at the same time providing real ROI.

Below is a schedule of our upcoming public courses open to anybody wishing to book a place(s) taking place at our training venue in Peterborough and London. Simply choose the course you would like to book onto and follow the instructions. If you have any questions or you would like to discuss bespoke training and development needs call us on (01778) 382719 or email us on info@toojays.co.uk

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junio, 2018
1 vie 1 día Customer Service Skills
4 lun 1 día Appraisal Skills
7 jue 13:00 - 16:30 Networking Skills
11 lun 09:00 - 12:30 Employment Law - Are You Complying?
12 mar 09:00 - 12:30 Discipline, Dismissal and Grievance
13 mié 1 día Meetings - Making them Effective
14 jue 1 día Time Management
15 vie 1 día Presentation Skills - London
25 lun Día 2 Train the Trainer
27 mié Día 3 Leadership, Motivation and Teamworking
julio
2 lun 1 día Sales Training (Basic) - Essential Sales Skills
3 mar 1 día Coaching Skills for Improved Performance
4 mié 1 día Introduction to HR Administration
6 vie 1 día Introduction to HR Management
9 lun Día 2 Communicating Effectively
11 mié 1 día Handling Difficult People
12 jue Día 2 Management Development Programme - Module A
16 lun 1 día Sales Training (Advanced) - Successful Telesales Techniques
19 jue 1 día Presentation Skills
agosto
1 mié 1 día Team Development
2 jue 1 día Presentation Skills - London
1 día Stress Management
8 mié Día 3 Introduction to Management
31 vie 1 día Business Awareness
septiembre
3 lun 1 día Recruitment and Selection Interviewing
Horarios mostrados en la zona horaria: London

Customer Service Skills

viernes, 1 junio, 2018   1 día
Eventus, Sunderland Road, Market Deeping, Peterborough, PE6 8FD
12 plazas disponibles

Datos

Introduction

Customer service is increasingly becoming the method by which organisations try to differentiate their company from others offering a similar product or service. This course will supply delegates with the knowledge on how to go about doing it.

This course will enable participants to:

• Define excellent customer service
• Understand the moments of truth
• Appreciate the impact their choice of words make
• Recognise who their customers are
• Understand internal as... [Leer más]

Tiquetes / Tipos de reserva

  • Standard booking
    £280.00 + impuestos
    12 disponible