We have provided inspirational management, leadership and team training solutions to a wide range of businesses for the last 15 years.
We relish the opportunity to work with organisations to improve workplace performance. It is very straightforward: you identify a need, we work with you and offer a choice of solutions using our team’s management experience, excellent facilitation and developmental expertise.
Our success has been built upon listening carefully to our clients and working with them to develop individuals and teams - and at the same time providing real ROI.

Below is a schedule of our upcoming public courses open to anybody wishing to book a place(s) taking place at our training venue in Peterborough and London. Simply choose the course you would like to book onto and follow the instructions. If you have any questions or you would like to discuss bespoke training and development needs call us on (01778) 382719 or email us on info@toojays.co.uk

Välj datum
Visa mer...
juni, 2018
1 fre. 1 dag Customer Service Skills
4 mån. 1 dag Appraisal Skills
7 tor. 13:00 - 16:30 Networking Skills
11 mån. 09:00 - 12:30 Employment Law - Are You Complying?
12 tis. 09:00 - 12:30 Discipline, Dismissal and Grievance
13 ons. 1 dag Meetings - Making them Effective
14 tor. 1 dag Time Management
15 fre. 1 dag Presentation Skills - London
25 mån. 2 dagar Train the Trainer
27 ons. 3 dagar Leadership, Motivation and Teamworking
juli
2 mån. 1 dag Sales Training (Basic) - Essential Sales Skills
3 tis. 1 dag Coaching Skills for Improved Performance
4 ons. 1 dag Introduction to HR Administration
6 fre. 1 dag Introduction to HR Management
9 mån. 2 dagar Communicating Effectively
11 ons. 1 dag Handling Difficult People
12 tor. 2 dagar Management Development Programme - Module A
16 mån. 1 dag Sales Training (Advanced) - Successful Telesales Techniques
19 tor. 1 dag Presentation Skills
augusti
1 ons. 1 dag Team Development
2 tor. 1 dag Presentation Skills - London
1 dag Stress Management
8 ons. 3 dagar Introduction to Management
31 fre. 1 dag Business Awareness
september
3 mån. 1 dag Recruitment and Selection Interviewing
Tiderna visas i tidszon: London

Customer Service Skills

fredag, 1 juni, 2018   1 dag
Eventus, Sunderland Road, Market Deeping, Peterborough, PE6 8FD
12 tillgängliga platser

Detaljer

Introduction

Customer service is increasingly becoming the method by which organisations try to differentiate their company from others offering a similar product or service. This course will supply delegates with the knowledge on how to go about doing it.

This course will enable participants to:

• Define excellent customer service
• Understand the moments of truth
• Appreciate the impact their choice of words make
• Recognise who their customers are
• Understand internal as... [Läs mer]

Biljetter / Bokningstyper

  • Standard booking
    £280.00 + moms
    12 tillgängliga