We have provided inspirational management, leadership and team training solutions to a wide range of businesses for the last 15 years.
We relish the opportunity to work with organisations to improve workplace performance. It is very straightforward: you identify a need, we work with you and offer a choice of solutions using our team’s management experience, excellent facilitation and developmental expertise.
Our success has been built upon listening carefully to our clients and working with them to develop individuals and teams - and at the same time providing real ROI.
Below is a schedule of our upcoming public courses open to anybody wishing to book a place(s) taking place at our training venue in Peterborough and London. Simply choose the course you would like to book onto and follow the instructions. If you have any questions or you would like to discuss bespoke training and development needs call us on (01778) 382719 or email us on firstname.lastname@example.org
|23||Tue||2 days||Negotiation Skills|
|24||Wed||9am - 12:30pm||Discipline, Dismissal and Grievance|
|2||Fri||1 day||Appraisal Skills|
|6||Tue||1 day||Customer Service Skills|
|12||Mon||9am - 12:30pm||Employment Law - Are You Complying?|
|13||Tue||3 days||Leadership, Motivation and Teamworking|
|16||Fri||1 day||Time Management|
|20||Tue||1 day||Meetings - Making them Effective|
|26||Mon||2 days||Train the Trainer|
|27||Tue||1 day||Sales Training (Basic) - Essential Sales Skills|
|1||Thu||1 day||Sales Training (Advanced) - Successful Telesales Techniques|
|2||Fri||1 day||Coaching Skills for Improved Performance|
|5||Mon||1pm - 4:30pm||Networking Skills|
|6||Tue||1 day||Introduction to HR Administration|
|7||Wed||2 days||Communicating Effectively|
|13||Tue||1 day||Handling Difficult People|
|14||Wed||1 day||Report Writing|
|19||Mon||9am - 12:30pm||Management Development Programme - Advanced - Strategic Communication|
|20||Tue||2 days||Management Development Programme - Module A|
|21||Wed||1 day||Stress Management|
|22||Thu||1 day||Presentation Skills|
|23||Fri||1 day||Introduction to HR Management|
|26||Mon||1 day||Team Development|
|2||Mon||2 days||Management Development Programme - Module B|
|4||Wed||3 days||Introduction to Management|
Negotiation skills are used in many day to day situations; introducing changes, dealing with suppliers, liaising with customers and when making decisions. Well developed persuading and influencing skills are also needed to ensure the right points are communicated in the right way. This course will help participants to plan for a variety of negotiation situations, communicate clearly to ensure people listen and build positive relationships.... [Read more]
Negotiation skills are used in many day to day situations; introducing changes, dealing with suppliers, liaising with customers and when making decisions. Well developed persuading and influencing skills are also needed to ensure the right points are communicated in the right way. This course will help participants to plan for a variety of negotiation situations, communicate clearly to ensure people listen and build positive relationships.
• Define effective negotiation
• Understand the skills required for each step of the negotiation process
• Demonstrate best practice negotiation technique
• Understand the basic principles of negotiating effectively
• Minimise potential points of conflict
• Enable negotiations to be approached with confidence.
This course is for those who want to improve their negotiation skills with colleagues, customers or suppliers. It is a general purpose course that meets the needs of different people: managers and supervisors who have to negotiate at work will find the course useful, with a balance of theory and practical exercises.
• The theory of negotiation
• Importance of communication
• Building rapport
• Personal Values
• Influencing Styles
• The benefits of Win: Win
• Importance of assertiveness
• The 4 Phases of Negotiation: Prepare, Discuss, Propose, Bargain
• Practical Exercises
• Closing the Negotiation