We have provided inspirational management, leadership and team training solutions to a wide range of businesses for the last 15 years.
We relish the opportunity to work with organisations to improve workplace performance. It is very straightforward: you identify a need, we work with you and offer a choice of solutions using our team’s management experience, excellent facilitation and developmental expertise.
Our success has been built upon listening carefully to our clients and working with them to develop individuals and teams - and at the same time providing real ROI.

Below is a schedule of our upcoming public courses open to anybody wishing to book a place(s) taking place at our training venue in Peterborough and London. Simply choose the course you would like to book onto and follow the instructions. If you have any questions or you would like to discuss bespoke training and development needs call us on (01778) 382719 or email us on info@toojays.co.uk

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juin, 2018
1 ven. 1 jour Customer Service Skills
4 lun. 1 jour Appraisal Skills
7 jeu. 13:00 - 16:30 Networking Skills
11 lun. 09:00 - 12:30 Employment Law - Are You Complying?
12 mar. 09:00 - 12:30 Discipline, Dismissal and Grievance
13 mer. 1 jour Meetings - Making them Effective
14 jeu. 1 jour Time Management
15 ven. 1 jour Presentation Skills - London
25 lun. 2 jours Train the Trainer
27 mer. 3 jours Leadership, Motivation and Teamworking
juillet
2 lun. 1 jour Sales Training (Basic) - Essential Sales Skills
3 mar. 1 jour Coaching Skills for Improved Performance
4 mer. 1 jour Introduction to HR Administration
6 ven. 1 jour Introduction to HR Management
9 lun. 2 jours Communicating Effectively
11 mer. 1 jour Handling Difficult People
12 jeu. 2 jours Management Development Programme - Module A
16 lun. 1 jour Sales Training (Advanced) - Successful Telesales Techniques
19 jeu. 1 jour Presentation Skills
août
1 mer. 1 jour Team Development
2 jeu. 1 jour Presentation Skills - London
1 jour Stress Management
8 mer. 3 jours Introduction to Management
31 ven. 1 jour Business Awareness
septembre
3 lun. 1 jour Recruitment and Selection Interviewing
Les horaires sont dans votre fuseau horaire: London

Customer Service Skills

vendredi, 1 juin, 2018   1 jour
Eventus, Sunderland Road, Market Deeping, Peterborough, PE6 8FD
12 places disponibles

Informations

Introduction

Customer service is increasingly becoming the method by which organisations try to differentiate their company from others offering a similar product or service. This course will supply delegates with the knowledge on how to go about doing it.

This course will enable participants to:

• Define excellent customer service
• Understand the moments of truth
• Appreciate the impact their choice of words make
• Recognise who their customers are
• Understand internal as... [Voir plus]

Billets / Types de réservations