We’re excited to share that our Customer Experience team have recently been named as a finalist in not one, but two categories at the UK Customer Experience Awards 2025.

We’re proud to be recognised in the following categories:

• 🧠 Best Use of Technology/AI
  
• 👥 CX Team of the Year

It's an honour and huge milestone to be recognised in these areas and demonstrates our team's commitment to delivering exceptional customer experiences at every touch point.

Finalists for: 🧠 Best Use of Technology/AI

If you're a current Bookwhen user, you might've already met Buddy, our AI agent. We've been developing Buddy over the last year to complement, not replace, the human touch of our customer experience team. Our nomination in this category shows how we've used AI to make customer interactions smoother and more effective. Buddy empowers us to serve you better and faster, from reducing response times to offering more tailored support, even as our customer base expands.

Finalists for: 👥 CX Team of the Year

This nomination is a testament to the incredible individuals that sit on our customer experience team. They show up every day with empathy, expertise, and a genuine passion for helping our users succeed. Whether it’s a quick question or an in-depth challenge, they’re committed to always providing friendly and proactive support.

Dani Norman, Head of the Customer Experience team at Bookwhen said:

I'm both grateful and privileged to work with such an incredibly passionate and dedicated team of support specialists. They demonstrate empathy alongside their expertise in every conversation. I'm so excited to share that the Bookwhen CX Team have been shortlisted in not 1, but 2 CXUK Awards. All part of our ongoing commitment to a customer experience that inspires and facilitates customer success, using the best of both AI for speed and 24/7 availability, and human connection for proactive support

We’re so proud to have reached this stage and can’t wait to attend the awards ceremony on Thursday, October 16th, 2025 at Wembley Stadium, London. Win or lose, being named a finalist is an incredible honour, and it wouldn’t be possible without our amazing team and the thousands of customers who trust us every day.

Thank you for being part of our journey. Stay tuned for updates and wish us luck!

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